Privacy Policy

Last updated: August 11, 2025

This Privacy Policy describes how TapnPe (“we”, “our”, “us”) collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, and services. By using TapnPe, you agree to the practices described in this policy.

1. About TapnPe

TapnPe is a product of Flowmint Solutions Private Limited, headquartered at 283/202 283/202 Block A, Sector 105, Gurgaon, providing digital financial services such as mobile/DTH recharge, bill payments, money transfers, UPI/QR payments, and more.

2. Information We Collect

  • Personal Information: Name, mobile number, email address, date of birth, gender, KYC documents (Aadhaar, PAN, etc.).
  • Transaction Information: Details of payments, transfers, bill payments, recharge history, and wallet balance.
  • Device & Technical Data: IP address, browser type, device identifiers, operating system, and app usage analytics.
  • Location Data: When required for compliance or service delivery (e.g., to verify transactions as per RBI/AML norms).

3. How We Use Your Information

  • To process transactions and provide requested services.
  • To verify your identity (KYC/AML compliance) and prevent fraud.
  • To send alerts, updates, and support messages.
  • To comply with legal and regulatory requirements.
  • To improve our products, user experience, and security.

4. Sharing of Information

We do not sell your personal data. However, we may share it with:

  • Service Providers: Banks, payment gateways, telecom operators, and API partners to process your transactions.
  • Regulatory Authorities: As required under applicable laws (e.g., RBI, FIU, law enforcement).
  • Technology Partners: For secure hosting, analytics, fraud prevention, and customer support.

5. Data Security

  • We use encryption, secure API communication, and multi-layered security measures.
  • Access to personal data is restricted to authorized personnel only.
  • You are responsible for safeguarding your account credentials and OTPs.

6. Data Retention

We retain personal data for as long as necessary to provide services, comply with laws, resolve disputes, and enforce agreements. Transaction records may be retained as per RBI guidelines (typically 8 years).

7. Your Rights

  • Access, review, and update your information via the TapnPe app.
  • Request deletion of your data, subject to regulatory retention requirements.
  • Opt-out of non-essential marketing communications.

8. Cookies & Tracking

We may use cookies, pixels, and analytics tools to enhance your experience, measure performance, and analyze trends. You can control cookie settings through your browser.

9. Third-Party Links

Our app/website may contain links to third-party sites. We are not responsible for the privacy practices of such external sites. We encourage you to read their privacy policies.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website/app with the “Last Updated” date. Continued use of TapnPe after changes indicates your acceptance.

11. Contact Us

For privacy-related queries or complaints, contact us at: support@tapnpe.in or visit our office at 283/202 Block A, Sector 105, Gurgaon.

Note: By using TapnPe, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.